The recent U.S. presidential election has captivated global attention, sparking reflection on our collective well-being amid ongoing political, economic, and social challenges. My focus lies less in the political realm and more on how design and innovation can intersect with governance. This perspective aligns with my current design research at the Massachusetts Institute of Technology (MIT), where I explore government design and social innovation.
Identifying and Managing a Complex Network of Stakeholders
The MIT GOV/LAB launched the Governance Innovation Initiative, aiming to enhance government transparency, accountability, and responsiveness through design. In the summer of 2022, I joined a project at MIT GOV/LAB led by Professor Lily L. Tsai, creating a design-thinking curriculum tailored for African governments. Collaborating remotely presented challenges, especially in understanding and organizing the diverse network of stakeholders involved, from government leaders to citizens.
Transparent communication and stakeholder identification were critical in overcoming these challenges. Using Simon Sinek’s Golden Circle framework helped clarify our purpose, focusing on the “why” to uncover the true motivations of our stakeholders and guide the project effectively.
Delivering Meaningful Outcomes Beyond Products, Services, and Systems
The format of design outcomes plays a crucial role in government innovation. Today, diverse tools allow for a more interactive and meaningful presentation of results, enhancing accessibility and engagement. During my time at IDEO, I contributed to the Design Gov program in Dubai, which emphasized co-creation workshops and toolkit development. This approach transformed leadership participation, demonstrating that design outcomes can extend beyond reports to immersive and adaptive formats.
Building Lasting Social Impact Through Thoughtful Design Conditions
Sustainable impact in government innovation requires more than one-off workshops or reports. One approach I’ve explored is creating safe, well-supported environments that encourage co-creation with government and industry leaders. Recent projects with Shih Chien University and the Taiwan Design Research Institute exemplify this strategy, focusing on longevity and urban experiences to inspire policy changes.
Design as Democratic Inquiry
This journey in governance innovation reflects insights from Professor Carl DiSalvo’s Design as Democratic Inquiry. DiSalvo explores design’s role in fostering civic unity and community, emphasizing design as a tool for democratic engagement. This approach to design underscores its potential as an imaginative, political, and impactful practice within governance.
Through work at MIT GOV/LAB, IDEO, and other projects, I’ve seen the value of stakeholder-centered communication and meaningful design delivery methods. Government innovation through a design lens provides a powerful way to enhance transparency, accountability, and community engagement.
Finally, find out more on ArchUp:
